I build and scale design organizations for enterprise software
I build and scale design organizations for enterprise software
I’ve led UX strategy, design systems, and CX analytics across global aviation software portfolios, transforming fragmented teams into scalable, high-performing design organizations.
JACK MOFFETT
Director of UX & Product Design
20+ years leading global design organizations
Design Systems • DesignOps • CX Strategy
Case Studies
Redesigning UX Career Architecture to Scale Craft, Clarity, and Retention
I designed and implemented a skills-based UX career framework to clarify growth paths, improve leveling consistency, and strengthen retention.
50+
Designers Aligned
Redesigning UX Career Architecture to Scale Craft, Clarity, and Retention
I designed and implemented a skills-based UX career framework to clarify growth paths, improve leveling consistency, and strengthen retention.
50+
Designers Aligned
Redesigning UX Career Architecture to Scale Craft, Clarity, and Retention
I designed and implemented a skills-based UX career framework to clarify growth paths, improve leveling consistency, and strengthen retention.
50+
Designers Aligned
Building an Enterprise CX Program Across 40+ Aviation Products
I built and scaled a CX metrics program across 40+ enterprise products, establishing NPS baselines, executive dashboards, and user success metrics.
40+
Products measured
Building an Enterprise CX Program Across 40+ Aviation Products
I built and scaled a CX metrics program across 40+ enterprise products, establishing NPS baselines, executive dashboards, and user success metrics.
40+
Products measured
Building an Enterprise CX Program Across 40+ Aviation Products
I built and scaled a CX metrics program across 40+ enterprise products, establishing NPS baselines, executive dashboards, and user success metrics.
40+
Products measured
Establishing a UX Practice for Mission-Critical Military Aviation Systems
I built and scaled a UX practice for military aviation, embedding UX into mission-critical product development and modernizing aircraft maintenance tools worldwide.
5
Designers mentored
Establishing a UX Practice for Mission-Critical Military Aviation Systems
I built and scaled a UX practice for military aviation, embedding UX into mission-critical product development and modernizing aircraft maintenance tools worldwide.
5
Designers mentored
Establishing a UX Practice for Mission-Critical Military Aviation Systems
I built and scaled a UX practice for military aviation, embedding UX into mission-critical product development and modernizing aircraft maintenance tools worldwide.
5
Designers mentored
Scaling a Design System to Modernize Enterprise Aviation Software
I led the creation of an enterprise design system that modernized legacy aviation software, accelerated development, and strengthened collaboration.
100+
UI elements defined
Scaling a Design System to Modernize Enterprise Aviation Software
I led the creation of an enterprise design system that modernized legacy aviation software, accelerated development, and strengthened collaboration.
100+
UI elements defined
Scaling a Design System to Modernize Enterprise Aviation Software
I led the creation of an enterprise design system that modernized legacy aviation software, accelerated development, and strengthened collaboration.
100+
UI elements defined
Transforming a Fragmented UX Function into a Unified Enterprise Design Organization
I built a centralized UX organization from a fragmented team, reducing attrition by 82% and elevating UX as a strategic product partner.
82%
Reduction in UX attrition
Transforming a Fragmented UX Function into a Unified Enterprise Design Organization
I built a centralized UX organization from a fragmented team, reducing attrition by 82% and elevating UX as a strategic product partner.
82%
Reduction in UX attrition
Transforming a Fragmented UX Function into a Unified Enterprise Design Organization
I built a centralized UX organization from a fragmented team, reducing attrition by 82% and elevating UX as a strategic product partner.
82%
Reduction in UX attrition
Establishing Foundations for an AI-Enabled Design Practice
I initiated a global effort to help designers safely explore and adopt AI tools within a security-sensitive enterprise environment.
14
Team members recruited
Establishing Foundations for an AI-Enabled Design Practice
I initiated a global effort to help designers safely explore and adopt AI tools within a security-sensitive enterprise environment.
14
Team members recruited
Establishing Foundations for an AI-Enabled Design Practice
I initiated a global effort to help designers safely explore and adopt AI tools within a security-sensitive enterprise environment.
14
Team members recruited